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Support AgreementsSupport Agreements
An Agaric support agreement provides you with guaranteed access to our services and a major reduction in our usual rate. It helps us create a schedule, planning our time months in advance and ensures that we'll be focusing on your long-term needs and desires as they evolve.
| Support Plans | Basic | Full | Enterprise | Industrial |
|---|---|---|---|---|
| Suggested # of Content Types, Contributed Modules | 1 to 5 | 1 to 15 | 5 to 20 | 10 to 30 |
| Contact | Email, Skype, and Phone | Email, Skype, and Phone | Email, Skype, and Phone | Email, Skype, and Phone |
| Response Time (Within X business hours) | 12 | 8 | 4 | 2 |
| Hours Available | Weekday morning business hours | Business hours | Business and Evenings | Any |
| # of Support Hours (per month) | 8 | 16 | 24 | 80 |
| Rollover | No | Yes | Yes | Yes |
| Pricing | $1200/month | $2400/month | $3600/month | $12000/month |
An Economy option is available, as well as other custom options. Please speak to an Agaric member to discuss your individual or organization needs.
À la Carte Options
- Emergency support, contact by phone at a special number 24 hours a day, seven days a week, is available for $250/month (only as an addition to one of the support plans above).
- On-site support is available with payment of travel expenses.
Support without a plan
On-call support without an agreement in place is $300/hr billed per hours worked.
Discounts
- Pay for a full year of service up front and receive a 10% discount!
- Pay bi-annually and receive a 5% discount!
